On-Demand Webinar | 12 mins
How To Simplify Microsoft Office 365 Security & Management with Engage
MSPs are faced with two bad choices when managing M365 instances for their customers today. When simple requests like password resets, unblocking or offboarding users arise, which make up about 80% of requests that come through your helpdesk, your options are:
Option 1: Provide full M365 access to L1 technicians who should handle these simple tasks, exposing your customers to the risk of the L1s creating larger issues due to the complex M365 admin backend.
Option 2: Eliminate this risk by only allowing L3 technicians permission, which isn’t the best use of their skillset or time, ultimately, reducing productivity, customer satisfaction, and increasing costs for the MSP.
The solution? Augmentt Engage.
In this webinar we’ll cover:
Speakers:
Will Bishop,
Director of Customer Success,
Augmentt Technology
Brian Freeh,
Sales Engineer,
Augmentt Technology
Join a Live Demo & Technical Q&A hosted by a SaaS Management Expert.